1. Introduction
At Veygo, protecting your privacy is a top priority. This Privacy Policy explains how ARC Rentals LLC, doing business as Veygo (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you interact with our website rentveygo.com, use our services, or engage with third-party platforms like HQ Rental Software.
By using our website or making a reservation, you agree to the collection and use of your information as outlined in this policy and consent to the policies set forth by HQ Rental Software, our third-party software provider, which manages certain data collection processes on our behalf. For details on how HQ Rental Software manages your personal data, please refer to their Privacy Policy and Terms of Service.
2. Information We Collect
2.1 Personal Information Collected by Veygo
Veygo collects the following personal information directly from renters during the booking process:
-
Name
- Phone number
- Email address
This information is collected so that we can send you reservation confirmations, updates, and important notifications via text or email regarding your rental. These communications are necessary to provide you with key details about your booking, such as drop-off/pick-up times, location coordination, and any rental modifications.
2.2 Personal Information Collected by HQ Rental Software
We use HQ Rental Software to handle additional personal data during the reservation process. This information includes:
Identification Information: Name, date of birth, driver’s license, and student ID (if applicable).
Payment Information: Credit or debit card details for transaction processing.
Account Details: Username and password for account registration.
HQ Rental Software is responsible for safeguarding this data in accordance with their privacy policy. You can review their Privacy Policy and Terms of Service for more information.
2.3 Non-Personal Information
We also collect non-personal information, which cannot identify you directly. This includes:
Technical Information: such as IP address, browser type, device type, and operating system when you access our website.
Website Usage Data: Information about how you interact with our website, such as page views, time spent on the site, and specific services you explore.
2.4 Information from Third Parties
We may also receive information from third parties, including:
Payment Processors: for secure transaction processing.
Background Check Providers: for verifying your eligibility to rent, if required.
3. Third-Party Links
As noted, HQ Rental Software collects and processes your personal information during the reservation process. We encourage you to review their privacy practices to understand how they handle your data. Links to HQ Rental Software’s policies
- HQ Rental Privacy Policy: https://hqrentalsoftware.com/privacy-policy/
- HQ Rental Terms of Service: https://hqrentalsoftware.com/terms-of-service/
4. How We Use Your InformationWe use the information we collect for a variety of purposes in order to provide and improve our services. Specifically, we may use your information for the following:4.1 Providing Rental Services
Booking and Confirmations: We use your contact details (name, email, and phone number) to confirm your rental reservation and provide updates about the status of your booking.
Coordination of Pickup and Drop-Off: Your contact information is used to communicate important details regarding vehicle delivery or return locations and times.
Processing Payments: HQ Rental Software securely processes your payment information to handle transactions related to your rental.4.2 Customer Support
Responding to Inquiries: We use your contact information to respond to any questions or concerns you may have about your reservation or our services.
Notification of Issues: In the event of any changes to your reservation or issues with the vehicle, we will notify you via email or text message.4.3 Improving Our Services
Website Analytics: We collect non-personal data such as IP addresses, browser types, and device information to analyze website traffic and usage patterns, which helps us improve our website and customer experience.
Service Enhancements: We may use aggregated data to assess the performance of our rental services and identify areas for improvement.4.4 Legal and Regulatory Compliance
Compliance with Laws: We may use your personal information to comply with applicable legal obligations, such as confirming your identity, validating your eligibility to rent, or assisting in law enforcement requests.
Dispute Resolution and Claims Handling: If necessary, we may use your information to resolve disputes, manage claims, or address violations of our rental agreements.4.5 Marketing and Promotional Communications
Marketing Communications: With your consent, we may use your contact information to send you promotional materials, special offers, or updates about our services. You can opt out of receiving these communications at any time.
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, in order to provide and improve our services, we may share your information in the following ways:
5.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who perform services on our behalf. These services include:
Payment Processors: To securely process payments made during the reservation process.
HQ Rental Software: As our reservation management platform, HQ Rental Software collects and processes information such as your name, contact details, and payment information. You can review their Privacy Policy and Terms of Service to understand how they handle your data.
Background Check Providers: If applicable, to verify your eligibility for our rental services.
These third parties are only permitted to use your data in accordance with our instructions and are required to safeguard your information as outlined in their privacy policies and applicable laws.
5.2 Legal Requirements
We may disclose your personal information when required by law or when we believe such disclosure is necessary to:
Comply with a legal obligation such as responding to court orders, subpoenas, or other legal processes.
Protect our legal rights or those of others by investigating or preventing illegal activities, fraud, or breaches of our terms and conditions.
Enforce our rental agreements and related policies.
5.3 Business Transfers
In the event that Veygo undergoes a merger, acquisition, restructuring, or sale of some or all of its assets, your personal information may be transferred as part of the transaction. In such cases, we will notify you of any changes to how your personal information is handled.
5.4 With Your Consent
We may share your information with third parties if you provide explicit consent for such sharing. This may include opting in to receive promotional offers from partners or participating in surveys or contests.
6. Data Security
We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, use, or disclosure. While no system can be completely secure, we are committed to safeguarding your data through the following practices:
6.1 Security Measures
Encryption: We use encryption protocols, such as Secure Socket Layer (SSL), to protect sensitive information, including payment details, during transmission between your device and our systems.
Access Controls: Access to your personal information is restricted to authorized personnel who need the data to perform their jobs, such as customer service representatives and IT administrators.
Data Storage: We store your personal data on secure servers maintained by trusted third-party service providers, including HQ Rental Software, which has its own data protection practices.
6.2 Third-Party Data Security
As our reservation platform, HQ Rental Software is responsible for securely managing much of the data you provide during the booking process. We encourage you to review their Privacy Policy and Terms of Service to understand their data security measures.
6.3 Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we will securely delete or anonymize it.
6.4 Your Role in Protecting Your Information
While we take significant steps to protect your data, it is also important that you take steps to protect yourself. We encourage you to:
Keep your account information and password confidential.
Be cautious when sharing sensitive information online.
Notify us immediately if you suspect any unauthorized access to your account.
7. Your Data Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we collect about you. These rights may include:
7.1 Right to Access
You have the right to request access to the personal information we hold about you. This includes information regarding how we use your data and with whom it has been shared.
7.2 Right to Rectification
If any of the information we have collected about you is inaccurate or incomplete, you have the right to request that we correct or update it.
7.3 Right to Deletion
You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent.
7.4 Right to Object
You may object to the processing of your personal information for certain purposes, such as receiving marketing communications.
7.5 Right to Data Portability
In some cases, you have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format, or transferred to another data controller where technically feasible.
7.6 Right to Withdraw Consent
If you have given consent for the processing of your data, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing that took place prior to your withdrawal of consent.
7.7 Exercising Your Rights
To exercise any of your data rights, please contact us at [contact email or phone number]. We may require you to verify your identity before processing your request.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your browsing experience on our website, analyze traffic, and understand user interactions. Here’s how we use these technologies:
8.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and enhance your user experience.
8.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our system. They are typically set in response to actions you take, such as logging in or filling out forms.
Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information.
Functional Cookies: These cookies allow our website to remember your choices and provide enhanced, personalized features.
Advertising Cookies: We may use these cookies to deliver ads that are relevant to your interests and measure the effectiveness of ad campaigns.
8.3 Managing Cookies
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect your ability to use some features of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the “Last Updated” date at the top of this page and notify you via email or a prominent notice on our website, as required by applicable laws. We encourage you to periodically review this page to stay informed about how we are protecting your information.
Your continued use of our website and services after any updates to this Privacy Policy signifies your acceptance of the revised terms.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the information below:
Veygo - ARC Rentals LLC
101 Foundry Drive Suite 1200, West Lafayette, IN 47906
Phone:
(765) 273-3727
Email:
[email protected]Website: rentveygo.com
For questions related to the data collected by HQ Rental Software, please refer to their Privacy Policy and Terms of Service.
1. Introduction
At Veygo, protecting your privacy is a top priority. This Privacy Policy explains how ARC Rentals LLC, doing business as Veygo (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you interact with our website rentveygo.com, use our services, or engage with third-party platforms like HQ Rental Software.
By using our website or making a reservation, you agree to the collection and use of your information as outlined in this policy and consent to the policies set forth by HQ Rental Software, our third-party software provider, which manages certain data collection processes on our behalf. For details on how HQ Rental Software manages your personal data, please refer to their Privacy Policy and Terms of Service.
2. Information We Collect
2.1 Personal Information Collected by Veygo
Veygo collects the following personal information directly from renters during the booking process:
-
Name
- Phone number
- Email address
This information is collected so that we can send you reservation confirmations, updates, and important notifications via text or email regarding your rental. These communications are necessary to provide you with key details about your booking, such as drop-off/pick-up times, location coordination, and any rental modifications.
2.2 Personal Information Collected by HQ Rental Software
We use HQ Rental Software to handle additional personal data during the reservation process. This information includes:
Identification Information: Name, date of birth, driver’s license, and student ID (if applicable).
Payment Information: Credit or debit card details for transaction processing.
Account Details: Username and password for account registration.
HQ Rental Software is responsible for safeguarding this data in accordance with their privacy policy. You can review their Privacy Policy and Terms of Service for more information.
2.3 Non-Personal Information
We also collect non-personal information, which cannot identify you directly. This includes:
Technical Information: such as IP address, browser type, device type, and operating system when you access our website.
Website Usage Data: Information about how you interact with our website, such as page views, time spent on the site, and specific services you explore.
2.4 Information from Third Parties
We may also receive information from third parties, including:
Payment Processors: for secure transaction processing.
Background Check Providers: for verifying your eligibility to rent, if required.
3. Third-Party Links
As noted, HQ Rental Software collects and processes your personal information during the reservation process. We encourage you to review their privacy practices to understand how they handle your data. Links to HQ Rental Software’s policies
- HQ Rental Privacy Policy: https://hqrentalsoftware.com/privacy-policy/
- HQ Rental Terms of Service: https://hqrentalsoftware.com/terms-of-service/
4. How We Use Your InformationWe use the information we collect for a variety of purposes in order to provide and improve our services. Specifically, we may use your information for the following:4.1 Providing Rental Services
Booking and Confirmations: We use your contact details (name, email, and phone number) to confirm your rental reservation and provide updates about the status of your booking.
Coordination of Pickup and Drop-Off: Your contact information is used to communicate important details regarding vehicle delivery or return locations and times.
Processing Payments: HQ Rental Software securely processes your payment information to handle transactions related to your rental.4.2 Customer Support
Responding to Inquiries: We use your contact information to respond to any questions or concerns you may have about your reservation or our services.
Notification of Issues: In the event of any changes to your reservation or issues with the vehicle, we will notify you via email or text message.4.3 Improving Our Services
Website Analytics: We collect non-personal data such as IP addresses, browser types, and device information to analyze website traffic and usage patterns, which helps us improve our website and customer experience.
Service Enhancements: We may use aggregated data to assess the performance of our rental services and identify areas for improvement.4.4 Legal and Regulatory Compliance
Compliance with Laws: We may use your personal information to comply with applicable legal obligations, such as confirming your identity, validating your eligibility to rent, or assisting in law enforcement requests.
Dispute Resolution and Claims Handling: If necessary, we may use your information to resolve disputes, manage claims, or address violations of our rental agreements.4.5 Marketing and Promotional Communications
Marketing Communications: With your consent, we may use your contact information to send you promotional materials, special offers, or updates about our services. You can opt out of receiving these communications at any time.
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, in order to provide and improve our services, we may share your information in the following ways:
5.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who perform services on our behalf. These services include:
Payment Processors: To securely process payments made during the reservation process.
HQ Rental Software: As our reservation management platform, HQ Rental Software collects and processes information such as your name, contact details, and payment information. You can review their Privacy Policy and Terms of Service to understand how they handle your data.
Background Check Providers: If applicable, to verify your eligibility for our rental services.
These third parties are only permitted to use your data in accordance with our instructions and are required to safeguard your information as outlined in their privacy policies and applicable laws.
5.2 Legal Requirements
We may disclose your personal information when required by law or when we believe such disclosure is necessary to:
Comply with a legal obligation such as responding to court orders, subpoenas, or other legal processes.
Protect our legal rights or those of others by investigating or preventing illegal activities, fraud, or breaches of our terms and conditions.
Enforce our rental agreements and related policies.
5.3 Business Transfers
In the event that Veygo undergoes a merger, acquisition, restructuring, or sale of some or all of its assets, your personal information may be transferred as part of the transaction. In such cases, we will notify you of any changes to how your personal information is handled.
5.4 With Your Consent
We may share your information with third parties if you provide explicit consent for such sharing. This may include opting in to receive promotional offers from partners or participating in surveys or contests.
6. Data Security
We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, use, or disclosure. While no system can be completely secure, we are committed to safeguarding your data through the following practices:
6.1 Security Measures
Encryption: We use encryption protocols, such as Secure Socket Layer (SSL), to protect sensitive information, including payment details, during transmission between your device and our systems.
Access Controls: Access to your personal information is restricted to authorized personnel who need the data to perform their jobs, such as customer service representatives and IT administrators.
Data Storage: We store your personal data on secure servers maintained by trusted third-party service providers, including HQ Rental Software, which has its own data protection practices.
6.2 Third-Party Data Security
As our reservation platform, HQ Rental Software is responsible for securely managing much of the data you provide during the booking process. We encourage you to review their Privacy Policy and Terms of Service to understand their data security measures.
6.3 Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we will securely delete or anonymize it.
6.4 Your Role in Protecting Your Information
While we take significant steps to protect your data, it is also important that you take steps to protect yourself. We encourage you to:
Keep your account information and password confidential.
Be cautious when sharing sensitive information online.
Notify us immediately if you suspect any unauthorized access to your account.
7. Your Data Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we collect about you. These rights may include:
7.1 Right to Access
You have the right to request access to the personal information we hold about you. This includes information regarding how we use your data and with whom it has been shared.
7.2 Right to Rectification
If any of the information we have collected about you is inaccurate or incomplete, you have the right to request that we correct or update it.
7.3 Right to Deletion
You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent.
7.4 Right to Object
You may object to the processing of your personal information for certain purposes, such as receiving marketing communications.
7.5 Right to Data Portability
In some cases, you have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format, or transferred to another data controller where technically feasible.
7.6 Right to Withdraw Consent
If you have given consent for the processing of your data, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing that took place prior to your withdrawal of consent.
7.7 Exercising Your Rights
To exercise any of your data rights, please contact us at [contact email or phone number]. We may require you to verify your identity before processing your request.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your browsing experience on our website, analyze traffic, and understand user interactions. Here’s how we use these technologies:
8.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and enhance your user experience.
8.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our system. They are typically set in response to actions you take, such as logging in or filling out forms.
Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information.
Functional Cookies: These cookies allow our website to remember your choices and provide enhanced, personalized features.
Advertising Cookies: We may use these cookies to deliver ads that are relevant to your interests and measure the effectiveness of ad campaigns.
8.3 Managing Cookies
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect your ability to use some features of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the “Last Updated” date at the top of this page and notify you via email or a prominent notice on our website, as required by applicable laws. We encourage you to periodically review this page to stay informed about how we are protecting your information.
Your continued use of our website and services after any updates to this Privacy Policy signifies your acceptance of the revised terms.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the information below:
Veygo - ARC Rentals LLC
101 Foundry Drive Suite 1200, West Lafayette, IN 47906
Phone:
(765) 273-3727
Email:
[email protected]Website: rentveygo.com
For questions related to the data collected by HQ Rental Software, please refer to their Privacy Policy and Terms of Service.
